Privacy policy

Who we are

London & Essex Roof Cleaning is run by Terance Frederick Lawrence, a sole trader, who is the controller of the personal information described here. You can contact us about your information on 01268 578555 or at hello@londonessexcleaning.co.uk.

What we collect

• What you tell us when you ask for a quote: your name, phone number, email address if you give one, postcode, the first line of your address, your type of property, the services you would like and any notes.
• The page you sent the form from, whether you asked us not to send marketing, and how long the form took to fill in. The timing helps us filter out automated spam.
• Details of any work we quote for or carry out, what you paid and when, and photos of your roof before and after the work.

How we use it

• To reply to your enquiry and give you a quote, which usually means looking up your address on publicly available online maps and aerial photos, and arranging a visit if we need a closer look. This is so we can take steps you have asked for before a contract.
• To email our office a notice of your enquiry and, if you gave an email address, to send you a confirmation.
• To carry out and invoice the work, which is necessary for our contract with you, and to keep the records we must hold for tax and accounting.
• To send occasional reminders or offers about similar services by email or text, unless you tick the box on our form or tell us to stop. Every message tells you how to opt out.

Photos of your roof

We may use before and after photos of the roof itself in our marketing. We never use photos that show you, your house number or anything that identifies your address. If you would rather we did not use your photos, tell us at any time.

Who we share it with

Our office team handles calls and enquiries on our behalf. This website runs on trusted providers who act on our instructions: website hosting, a secure database that stores your enquiry, and an email delivery service that sends the notices described above. They may store data in the UK, the EU or the US under recognised safeguards. We never sell your information.

How long we keep it

• Website enquiries are deleted automatically 24 months after we receive them, together with the record of the emails sent about them.
• Customer and payment records: six years after the job, as the law requires for tax.
• Marketing preferences: until you opt out, and a record that you opted out after that.
• Our hosting provider keeps short-lived technical logs of requests to this website, including IP addresses, to run and secure it.

Cookies, statistics and experiments

We count visits to this website to see which pages help people. For each page view we record the page, the time, the kind of site that sent you (for example a search engine or social network) and any campaign name in the link. We do not record your name, contact details, IP address or the full address of the page you came from, and we do not use advertising or tracking cookies.

We also test small changes to the website, such as whether prices are shown. To keep what you see consistent, we store a cookie for up to 180 days that holds which version you saw and a random number. If you see a changed version, a second cookie for the same time tells the page which version to show. Neither contains any of your details. If you send an enquiry, we note which version you saw so we can compare the results. These records are only used to produce totals.

These statistics are kept for 13 months and then deleted. You can turn them off on this page at any time, and if your browser sends a Global Privacy Control signal we treat that as turning them off. If you turn them off on this page, we store a cookie for up to 365 days that only remembers that choice.

Your rights

You can ask for a copy of your information, ask us to correct or delete it, object to how we use it, or ask us to limit its use. Contact us using the details above. If you are unhappy with how we handle your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Changes

We will update this page if anything changes. The date at the top shows when it was last updated.

Your statistics choice